Terms of Service

Who You're Contracting With

These Terms of Service govern your purchase and use of Footage Fusion products and services. "Footage Fusion," "we," "us" and "our" mean Footage Fusion LLC. By purchasing, setting up or using a Footage Fusion service, you agree to these terms.

Products Covered

These terms apply to every Footage Fusion product and service, including:

• StoryKeeper (including Life Stories, Pregnancy Journey and Share Your Testimony)
• StoryKeeper Membership (monthly or annual)
• StoryKeeper Family / Family Membership, where offered
• Tributes (all packages and occasions)
• Business Stories (monthly subscriptions)
• Custom Family Stories
• Custom and Advanced Tributes
• Marketing Videos
• Other approved custom Footage Fusion projects

What The Service Includes

Depending on what you purchase, Footage Fusion services may include:

• Guided questions and prompts
• Video recording workflows you complete from your own device
• Collection of submitted recordings
• Editing, captions and organization
• Project communication and reminders
• Delivery of finished video
• Recurring content or story services
• Custom production work

Exact Deliverables

The specific deliverables, quantities and options you receive depend on the product or package you purchased, or on the approved scope of your custom project. Where a package describes a number of prompts or recordings, that number is the amount included.

What We Need From You

So we can do our part, you're responsible for:

• Providing accurate contact and project information
• Completing the required setup steps
• Providing the required recordings and materials
• Meeting the recording deadline you selected
• Responding when we need a decision to keep the project moving
• Getting appropriate permission from people you invite or submit information about
• Making sure you have the rights to any logos, footage, photos, graphics, music or other materials you send us
• Reviewing delivered work and sending revision feedback within the project's timeline

Turnaround — StoryKeeper And Tributes

Preparation: up to 3 business days after Footage Fusion has all required setup information. Production: up to 3 business days after all required recordings and materials are ready for production, or after the purchaser authorizes us to proceed with what has been received. Time spent waiting on customer setup, recordings or decisions does not count against our production turnaround.

Turnaround — Business Stories

Once Footage Fusion receives all required recordings for a monthly Business Stories batch, the initial finished batch will be delivered within 7 business days. The production clock starts only when the batch is ready for production; recording delays by you or your team do not count against the Footage Fusion production window.

Business Stories Revisions

Business Stories includes one standard revision round per finished video. Standard revisions are typically completed within 2–3 business days after all consolidated revision feedback is received. Additional revision rounds, new creative direction, replacement footage, material re-edits or other out-of-scope work may require additional fees, which we will quote and you will approve before we proceed.

Business Stories Scope

Business Stories pricing covers the standardized Business Stories service scope. It does not automatically include social media posting, social account management, custom on-location filming, unlimited revisions, highly advanced custom animation, or significant changes in scope. Additional work may require custom pricing with your approval.

Performance Disclaimer

Footage Fusion provides content and production services, not guaranteed marketing outcomes. We do not guarantee viral content, social reach, views, follower growth, engagement, leads, customers, sales or revenue.

Custom Services

For Custom Family Stories, Custom and Advanced Tributes, Marketing Videos and other custom projects, the approved quote, scope or project agreement may define price, deliverables, turnaround, payment schedule, revision allowance and additional terms. These general terms apply unless the approved project-specific agreement supersedes or modifies them.

Subscriptions And Automatic Renewal

StoryKeeper Membership, Family Membership (where offered) and Business Stories are recurring services. The recurring amount and billing frequency are disclosed before purchase. Subscriptions renew automatically until canceled. You may cancel at any time using the subscription-management process we provide. Cancellation normally takes effect at the end of the billing period you have already paid for; future recurring charges stop after cancellation is effective, and no new fulfillment cycles are generated after the subscription ends.

Cancellation And Content You Already Have

Canceling a recurring membership stops future recurring service according to your paid billing period. Cancellation does not by itself delete videos or content already completed for you. Retention and hosting of delivered media are governed by our storage practices below, separately from subscription status.

Refunds And Non-Use

A completed purchase reserves access, fulfillment capacity and project services for you. Not completing setup, not submitting information, not recording, not inviting contributors, not providing required materials or simply not using the service does not automatically entitle you to a refund. That said, we are reasonable people: Footage Fusion may issue refunds, credits or accommodations at our discretion, and nothing here removes rights you have under applicable law.

Inactivity And Paused Orders

If required setup remains incomplete, we send reminders. After a period of inactivity, an order may be moved to "Paused — Customer Action Required" so it stops appearing as active work. A paused order is not automatically canceled and is not automatically refunded; contact us and we'll help you restart it.

Recording Windows

You choose a recording window during setup, and you, your storyteller and your contributors are responsible for recording inside it. StoryKeeper windows are typically 7, 14 or 30 days. Tribute collection windows are typically 3, 7, 14 or 30 days, or an approved date. The standard maximum recording period is 30 days unless Footage Fusion approves an exception. Product setup screens show the options available for your purchase.

Ownership Of Your Content

You keep ownership of the original materials and content you and your participants provide. You grant Footage Fusion the limited rights we need to receive, process, edit, reproduce for fulfillment, transmit, store operationally and deliver your project. That's it — no broader public rights come with buying a video from us.

Marketing Permission

Using your finished video, raw recordings, images, likeness, testimonial, private family story or Business Stories content in Footage Fusion advertising, portfolio or marketing requires separate, appropriate permission unless expressly agreed otherwise. Marketing permission is never bundled into ordinary acceptance of these terms.

Rights To Material You Provide

You represent that you have the appropriate rights and permissions for content you provide to us, including logos, trademarks, photos, recordings, footage, music, graphics and documents. If you're not sure whether you can use something, tell us before we build it into your project.

Third-Party Providers

Footage Fusion uses third-party service providers for functions such as payment processing, video recording, email and text messaging, hosting and storage, production workflow, delivery and infrastructure. We may change providers as needed to deliver the service.

Storage And Your Own Copy

We retain project files for a reasonable operational period so you can access your finished work, but we do not promise forever storage, permanent storage or lifetime hosting. Please download and keep your own copy of delivered videos and files. If Footage Fusion later offers a dedicated storage or vault product, it will have its own clearly stated retention policy.

SMS/Text Messaging Terms

If you voluntarily opt in to Footage Fusion text messaging, Footage Fusion may send you SMS messages related to your project and customer relationship, including setup instructions, recording invitations, reminders, project updates, customer support messages, and final delivery notifications. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages. Reply HELP for help or contact Footage Fusion at stories@footagefusion.com. Consent to receive text messages is not a condition of purchase. Wireless carriers are not liable for delayed or undelivered messages.

Service Availability And Events Outside Our Control

We plan our turnaround commitments to be met. Delivery timing may still be affected by circumstances outside our reasonable control, such as third-party provider outages, widespread internet or platform failures, emergencies, illness or other events beyond reasonable control. If that happens, we will tell you and complete your project as promptly as we reasonably can.

Warranty Disclaimer

Footage Fusion provides its services with professional care. Except as expressly stated in these terms, our services are provided without warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law. [Pending attorney review.]

Limitation Of Liability

To the fullest extent permitted by applicable law, Footage Fusion's total liability arising out of or relating to a project is limited to the amount you paid to Footage Fusion for that project, and Footage Fusion is not liable for indirect, incidental, special, consequential or punitive damages. [Pending attorney review.]

Indemnification

You agree to indemnify Footage Fusion for third-party claims arising from content or materials you provide without the necessary rights or permissions. [Pending attorney review — scope intentionally narrow.]

Governing Law And Disputes

Footage Fusion is a United States-based company. Governing law, venue and dispute-resolution procedure (including whether arbitration applies) are pending confirmation and attorney review, and will be stated here once verified. Until then, we will work in good faith to resolve any concern directly with you. [Pending attorney review.]

Changes To These Terms

We may update these terms. Each version has an identifier (this version is terms-2026-08-v1), and the version you accepted at purchase is the version recorded for your order. Updates do not change acceptance already on file for a completed purchase.

Contact

Questions about these terms can be sent to stories@footagefusion.com.