Before You Buy
Questions People Ask.
Short answers. If yours isn't here, email stories@footagefusion.com and a person will reply.
The Basics
Do I need any equipment or an app?
No. Everything happens through a private link that opens in the browser on any phone, tablet or computer. There is nothing to download and nothing to set up.
What if the person recording isn't good with technology?
They tap one link, see one question at a time, and press record — and they can re-record as many times as they want. They also don't have to do it alone. A family member can hold the phone, read them the questions and hit record for them. If anyone gets stuck, email us and we'll walk them through it.
How long does it take to get the finished video?
The clock starts once all the recordings are in. We'll confirm the delivery date with you after purchase, and you'll hear from us at each step so you're never guessing.
Can I buy this as a gift?
Yes. Most Family Stories projects begin with a family member who wants to capture someone they love. You can pay, choose the package and help with setup; your loved one answers the prompts in their own words, and the finished collection belongs to the family.
Do I get to keep it?
Yes. Your finished video is a standard video file that plays on any phone, tablet, computer or TV — nothing to install. Watch it any time from your account, share the private link with family, and download your own copy whenever you like. Your video stays safely stored with us, download any time for your own copy too.
Who can see our videos?
Only the people you share the link with. We don't publish, sell or use your recordings for marketing without your written permission.
Family Stories
What is Family Stories?
A simple way to capture a loved one's memories, experiences and wisdom in their own face and voice. They answer guided questions on video, and we organize the answers into a finished film for your family. You can also purchase it to record your own story.
How many questions do we get?
That's what the packages are: 5, 10 or 15 stories. You can always add more stories later.
Do they have to record it all at once?
Not at all. We recommend setting aside some time — even one sitting — to record the full set. Having a plan for when you'll do it is the best way to make sure it actually gets done. Some answers naturally take a little longer, and the recording window gives you flexibility if you need it.
Can someone help the storyteller record their answers?
Absolutely. A spouse, family member, caregiver or friend can read the question aloud and press record. The story and the words are still entirely the storyteller's — the help is just with the phone or camera.
Video Greeting
What is a Video Greeting?
Other people's words, for someone you love. You send one link, people record short video messages, and we bring them together into one finished video you can play for them.
What does "up to 10 recordings" mean?
It's the total number of recordings, not the number of people. One person can record ten messages, or ten people can each record one.
What if some people never record?
We build the Video Greeting from what comes in, and we'll nudge people for you before the deadline. You are never left waiting on someone else.
Can someone help the storyteller record their answers?
Absolutely. A spouse, family member, caregiver or friend can read the question aloud and press record. The story and the words are still entirely the storyteller's — the help is just with the phone or camera.
Expert Q&A
What do I actually receive each month?
Finished, edited, captioned videos — 5, 10 or 15 depending on your plan — with thumbnails and optional endscreen graphics using your uploaded design, ready to post wherever your customers spend time.
How much time does my team have to spend?
You record short answers to questions we send you, on a phone. Most teams spend under an hour a month.
Where can I use the finished videos?
Anywhere you already communicate. Social posts and ads, website or landing pages, FAQ pages, email newsletters, direct text groups and internal team updates. We deliver them as standard video files you can post, embed or send.
Do I need to subscribe?
No. Choose a monthly plan for a fresh batch each month, or buy one batch with no subscription. Cancel anytime. No minimum commitment.
How do cancellation and refunds work for Expert Q&A?
Cancel anytime. Cancellation takes effect at the end of your current paid billing period; no further monthly charges follow. Expert Q&A payments are non-refundable. No refunds or partial refunds are issued for unused time, questions, recordings or batches, except where required by applicable law.
Want the full picture? See how Expert Q&A works, start to finish.